Terms of Service
Please read these terms carefully before using our services
Last updated: January 2024
By accessing and using Auntie's Loving Creations website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Product Descriptions
We strive to provide accurate product descriptions and images. However, as all items are handmade, slight variations in color, size, and appearance may occur and are part of the unique charm of handcrafted items.
Pricing and Availability
All prices are subject to change without notice. We reserve the right to modify or discontinue products at any time. In case of pricing errors, we will contact you before processing your order.
Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason at any time after receipt.
Payment Terms
Payment is due at the time of order placement. We accept major credit cards, PayPal, and other payment methods as displayed at checkout. All transactions are processed securely.
Custom Orders
Custom orders require a 50% deposit to begin production, with the remaining balance due before shipping. Custom orders are non-refundable except in cases of defects or our error.
Billing Information
You agree to provide accurate and complete billing information. You are responsible for all charges incurred under your account.
Shipping Responsibility
We are responsible for packaging and shipping your order safely. Once shipped, the carrier assumes responsibility for delivery. We will assist with tracking and insurance claims as needed.
Delivery Timeframes
Delivery timeframes are estimates and may vary due to processing time, shipping method, and external factors beyond our control such as weather or carrier delays.
International Shipping
International customers are responsible for any customs duties, taxes, or fees imposed by their country. We are not responsible for delays caused by customs processing.
Return Policy
Returns are accepted within 30 days of delivery for items in original condition. Custom and personalized items are not eligible for return unless defective. Return shipping costs are the customer's responsibility unless the return is due to our error.
Refund Processing
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Warranty Disclaimer
Our products are sold "as is" without warranty of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.
Liability Limitation
Our liability shall not exceed the amount paid for the product. We shall not be liable for any indirect, incidental, special, or consequential damages.
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Auntie's Loving Creations and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without express written permission.
These terms shall be governed by and construed in accordance with the laws of the United States and the state in which our business is located. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
If you have any questions about these Terms of Service, please contact us:
Legal Questions
customerservice@auntieslovingcreations.com
Phone Support
443-616-6518
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Weekend: Email support available 24/7
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.