Frequently Asked Questions
Find answers to common questions about our handmade products and services
How long does shipping take?
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping arrives the next business day. Processing time is additional and varies by item type.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75 within the continental United States.
Can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package through our carrier partners.
What if my package is damaged during shipping?
We carefully package all items, but if something arrives damaged, please contact us immediately at customerservice@auntieslovingcreations.com with photos. We'll arrange a replacement or full refund.
Are your products really handmade?
Yes! Every item in our store is lovingly handcrafted by Auntie Joy and her team of skilled artisans. Each piece is unique and made with attention to detail.
Can I request custom colors or sizes?
Many of our items can be customized! Look for the 'Customizable' tag on product pages, or contact us to discuss your specific needs.
How long do custom orders take?
Custom orders typically require 5-7 business days for processing, plus shipping time. During busy seasons, this may extend to 10-14 business days.
Do you take special requests for items not in your store?
We love creating unique pieces! Contact us with your ideas, and we'll let you know if we can bring your vision to life.
What is your return policy?
We accept returns within 30 days of delivery for items in original condition. Custom and personalized items are not eligible for return unless defective.
How do I return an item?
Contact us at customerservice@auntieslovingcreations.com or call 443-616-6518 to receive return authorization and instructions.
Who pays for return shipping?
For defective items or our errors, we cover return shipping. For other returns, customers are responsible for return shipping costs.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
How should I care for my handmade items?
Each item comes with specific care instructions. Generally, gentle hand washing and air drying are recommended for fabric items. Avoid harsh chemicals and direct sunlight for storage.
Are your products safe for children?
Items marked as child-safe meet all safety standards. Always supervise young children with small decorative elements. Age recommendations are provided where applicable.
How should I store my items when not in use?
Store in a cool, dry place away from direct sunlight. Use acid-free tissue paper for delicate items and avoid plastic bags for long-term storage.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes! We use industry-standard SSL encryption and secure payment processors. We never store your payment information on our servers.
Can I pay in installments?
For orders over $100, we offer payment plans through our payment partners. Options will be shown at checkout if available.
Can't find what you're looking for? Our friendly customer service team is here to help!
Email Support
customerservice@auntieslovingcreations.com
Phone Support
443-616-6518
Support Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Weekend: Email support available 24/7
We typically respond to emails within 2-4 hours during business hours.