Accessibility Statement
We're committed to making our website and services accessible to everyone
Last updated: January 2024
At Auntie's Loving Creations, we believe that everyone should have equal access to our handmade products and services. We are committed to providing a website and shopping experience that is accessible to people with disabilities.
We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility of our digital presence.
Features for users with visual impairments:
- • High contrast color schemes
- • Scalable text and images
- • Alternative text for all images
- • Screen reader compatibility
- • Keyboard navigation support
- • Focus indicators for interactive elements
Features for users with motor impairments:
- • Large clickable areas
- • Keyboard-only navigation
- • No time-sensitive actions
- • Drag and drop alternatives
- • Voice control compatibility
- • Customizable interface options
Features for users with hearing impairments:
- • Visual alerts and notifications
- • Captions for video content
- • Text alternatives to audio
- • Multiple contact methods
- • Written customer support
- • Clear visual feedback
Features for users with cognitive differences:
- • Clear, simple language
- • Consistent navigation
- • Logical page structure
- • Error prevention and correction
- • Progress indicators
- • Helpful instructions and labels
Website Features
- • Semantic HTML structure
- • ARIA labels and descriptions
- • Skip navigation links
- • Resizable text up to 200%
- • Color contrast ratios meeting WCAG standards
- • Form labels and error messages
- • Breadcrumb navigation
- • Search functionality
Shopping Features
- • Detailed product descriptions
- • Multiple product images with alt text
- • Clear pricing and availability
- • Simple checkout process
- • Order confirmation and tracking
- • Multiple payment options
- • Customer service support
- • Return and exchange policies
Our website is designed to work with assistive technologies, including:
Screen Readers
- • JAWS
- • NVDA
- • VoiceOver (Mac/iOS)
- • TalkBack (Android)
Other Tools
- • Voice recognition software
- • Switch navigation devices
- • Eye-tracking systems
- • Magnification software
We are continuously working to improve the accessibility of our website. Our efforts include:
- • Regular accessibility audits and testing
- • Staff training on accessibility best practices
- • User testing with people who use assistive technologies
- • Staying current with accessibility guidelines and standards
- • Incorporating accessibility into our design and development process
- • Seeking feedback from our customers about accessibility barriers
We welcome your feedback about the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please let us know:
Accessibility Feedback
customerservice@auntieslovingcreations.com
Phone Support
443-616-6518
Response Time
We aim to respond to accessibility feedback within 2 business days and will work to address any issues as quickly as possible.
Support Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Weekend: Email support available 24/7